WONDERIENCE

Return Policy

We love happy customers and strive to make you 100% satisfied with your purchase. we realize shopping online can be tricky and do our best to provide the most accurate information, please take the time to choose the product that will fit you best!!!

30 Days Hassle Free Returns:

You are able to return any product in NEW, resalable condition within the original packaging up to 30 days from the date your order is delivered.

*Some restrictions apply:

1.The product is Intact in its original state and packaging.
2.Apparel has the original tags attached.
3.Accessories have all parts of the original packaging.
4.On Sale Products is not apply to return, please choose the fit size

# Notice: You will need to cover shipping charges and will be refunded via the order payment method.

My Product Doesn't Fit Well:

To speed up the process, if the product you're ordered doesn't fit well we can offer the correct size for 50% off and you keep the one you got. This way you won't need to bother with shipping back and waiting for the exchange process. Please email us at support@wonderience.com  with your order details and well process your request.

If you prefer to ship it back anyway will provide the correct warehouse address: room 103, building 13, Jiangxia Hongfeng Creative Park, Baiyun District, Guangzhou. so you can ship it back, we will not cover the return shipping fee.

 

Wrong Size / Wrong Item Sent:

If you received a wrong size or the wrong item, please contact us via email at support@wonderience.com with your name & order number, attach a photo of the wrong size / item and we'll ship the correct one as soon as possible. 

#Notice: Do not send back the package  without contact us, the address on the package is not our return address.

 

Cancel a Purchase:

You can cancel a purchase and get full refund before it is shipped out.

#Notice :Please keep in mind refunds can take 3-5 business days to show in your bank statements.