COVID-19 Important updates:
Wonderience is fully operational during these challenging times. A few notes:
-Due to carrier limitations placed on incoming inventory and other factors caused by COVID-19 affecting our supply chain some customers may experience delays to estimated shipping times.
-Most delays take between 7-10 days and in rare cases more. We do our very best to process and ship orders asap but we're forced to deal with changing factors outside of our control.
-USPS tracking information availability might also be delayed a few days in some cases.
-We're donating a portion of monthly sales to WHO, Health Workers and others in need.
-Please feel free to reach out to our customer service with any question or concern. We thank you for your patience. (email: email@example.com)
Which carriers do you use?
At this time, our carriers are SF, FedEx and USPS etc.,Please note that carriers are selected based upon the delivery address.
We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours.
Tracking your order:
All orders include tracking information that is normally sent via email within 24 hours after the order has been shipped.
You can also track your order using your email and order number ,contacting us (firstname.lastname@example.org), After we receive your message , we would reply to within 24 hours (holiday/weekend may be delay).
Lost / Stolen package:
- We arenot responsible for orders once they have left our warehouse.
- If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing a claim.
My order hasn't arrived:
If you haven't received your order within 35 business days, please feel free to contact us , we would try our best to help you.
P.S. *Local holidays in origin countries that may cause a delay in shipping are not considered as business days.
If you are on this page, we assume something with your order went wrong. When in doubt, contact our friendly customer care reps at email@example.com